Refund policy

TK TrackHub — Return & Refund Policy

Last Updated: 24 August 2026

At TK TrackHub, we want you to be completely satisfied with your purchase. If you experience an issue with your tracker or receive an incorrect or damaged product, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging and accessories.
  • The product has not been damaged, modified, or misused.
  • You can provide proof of purchase or your order number.

Products that have been damaged through misuse, accidental damage, improper installation, or normal wear and tear may not qualify for a return.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or video showing the damage or incorrect product.
  • Photographs of the packaging where applicable.

Once reviewed, we may offer a replacement, repair, store credit, or refund depending on the circumstances.

3. Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method used for the purchase.

Please allow reasonable processing time for your bank or payment provider to reflect the refund in your account.

4. Shipping Costs

Unless the item is defective, damaged on arrival, or incorrectly supplied by TK TrackHub, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

If the return is due to an error on our part or a confirmed defective product, TK TrackHub may cover reasonable return shipping costs.

5. Non-Returnable Items

For hygiene, safety, or product-protection reasons, certain items may not be eligible for return once opened or used.

This may include products that have been altered, damaged, or otherwise made unsuitable for resale.

6. Exchanges

If you would like to exchange an eligible product for another item, please contact us first.

Exchanges are subject to product availability. If the replacement item has a different price, the applicable difference may need to be paid or refunded.

7. How to Request a Return

To request a return or refund, contact TK TrackHub Customer Support with:

Order Number:
Full Name:
Reason for Return:
Photos/Videos (if applicable):

Please do not send products back without contacting us first. Unauthorised returns may not be accepted.

8. Refund Approval

Submitting a return request does not automatically guarantee a refund. Each return will be assessed according to the conditions outlined in this policy and applicable South African consumer-protection laws.

Where applicable, TK TrackHub will comply with the rights and remedies provided to consumers under South African law.

9. Contact Us

If you have any questions about returns or refunds, please contact TK TrackHub Customer Support through the contact details provided on our website.

TK TrackHub
Smart tracking. Peace of mind.